Justyna is an experienced Reservations Manager with over a decade of expertise in hospitality, specialising in Reservations, Reception, and Revenue Management. Her career spans a variety of operational and commercial roles across IHG and Hilton-branded properties, including those under Interstate Hotels & Resorts.

She began her journey in front office operations at the Holiday Inn Maidenhead, before progressing to Holiday Inn High Wycombe, where she advanced from Reservations Coordinator to Reservations Manager. This progression marked the start of her focus on commercial strategy and revenue optimisation.

Justyna has developed a strong command of revenue management principles, leveraging her analytical skills to forecast demand, implement dynamic pricing strategies, and optimise distribution. Her hands-on experience with brand standards and revenue systems has contributed to consistent improvements in occupancy, profitability, and guest satisfaction.

With a dual strength in reservations operations and data-driven revenue strategy, Justyna bridges operational execution with market insight. She has successfully collaborated with sales, marketing, and operations teams to develop and implement initiatives that align with both short-term performance goals and long-term business objectives. Her leadership style is collaborative and results-focused, grounded in a deep understanding of market dynamics and a commitment to service excellence.