The company's management philosophy is to focus on the attributes of each property, while providing the benefits of scale and management expertise which come from being part of a proven, ambitious and expanding portfolio of 3 and 4 star hotels.

The managed hotels are operated by Legacy Hotels and Resorts with a strong focus on maintaining the integrity of each property in it's local market place. An increasing number of investors see the advantage of owning hotels whilst recognising the opportunity provided by placing the day-to-day management of their hotel and leisure assets in the hands of an experienced specialist management company with an impressive track record in the hospitality industry.

In conjunction with General Manager, the Operations Director and Executive heads prepare an annual operating budget and plan which is agreed with the hotel proprietor. Once signed off the team take responsibility for maintaining agreed standards, monitoring business levels and operating margins, maintaining operational procedures as well as monitoring staffing levels and skills requirements.

Hotel operations and management process key indicators that are monitored daily and weekly. Operating results are reviewed monthly at unit level and with Executive heads.
Each hotel has a formal monthly business review. Whilst historical trading results are considered at these meetings the key focus is on management initiatives designed to positively influence future trading results. A typical agenda would include:

• Historical trading results by revenue stream
• Trading forecasts
• Sales, marketing and distribution initiatives
• Initiatives to develop people and enhance their skills level
• Driving quality and standards
• Cost control and working capital management
• Hotel Operations - focus for General Managers to meet with the Legacy Executive and colleagues to broaden understanding, share challenges and best practice and deliver business change to meet the objectives of the business. A typical agenda would include:

• Presentation on group performance
• Quality and standards monitoring
• Group sales, marketing and distribution initiatives
• Legislation and compliance updates
• Feedback on guest satisfaction monitoring