Across the group Legacy Hotels and Resorts identify that their greatest asset is held within it's people and those within the hotels which it manages. Within the business there is a dedicated Director of Human Resource and People Development. To assist the function centrally and at hotel level the team are centrally supported with dedicated HR administrators ensuring contract compliance, recruitment procedures and monitoring identifying training and skill requirement and delivering service excellence.



With significant importance given to the requirements of statutory training a large emphasis is placed on core skills training both at departmental level but also across the disciplines to offer maximum interest for the staff and efficiency in the business with multiskilling.

The group co-ordinates the key employee relations functions which are supported on a day to day basis by the HR Training Manager and General Managers. Legacy Hotels places a significant emphasis on Performance Excellence and has a robust Performance Management programme.

Performance Excellence is a means of getting better results from the organisation, teams and individuals by understanding and managing performance within an agreed framework of planned goals, and standards.

It is based on the simple proposition that when people know and understand what is expected of them and have been able to take part in forming those expectations, they can and will perform to meet them.
Performance Excellence manifests itself in Continuous Development reviews at all levels.

We believe that our business is driven by people with the right attitude and behaviours. To this end all of our team members, at all levels across the group, participate in regular assesments and job chats to ensure that the focus of the staff is aligned to the immediate objectives within the business.